> ## Documentation Index
> Fetch the complete documentation index at: https://docs.riloworks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Rilo Works

> Rilo answers quick questions instantly and queues real work to plan and execute across your tools. Understanding the difference helps you get the most out of it.

Rilo is a managed AI service that completes knowledge work end-to-end. You delegate to it in plain
language, and it decides how to handle each message. Knowing how Rilo handles a message — and how it
does the work — helps you delegate effectively.

## Quick answers vs. queued work

When you message Rilo, it first decides what kind of response your message needs:

* **Quick answers.** Greetings, simple questions, and things Rilo can answer from context come back
  immediately, in the same conversation.
* **Queued work.** Anything that needs Rilo to use your tools, gather information, or take several
  steps becomes a task that Rilo plans and executes. You'll get progress updates and a result when
  it's done — see [Following Up](/working-with-rilo/following-up).

You don't have to label which is which; Rilo routes your message for you. Writing a clear request
helps Rilo plan the right work — see [Writing Requests](/working-with-rilo/writing-requests).

## How Rilo does the work

For queued work, Rilo plans a sequence of steps, then carries them out using its
[skills](/working-with-rilo/what-rilo-can-do) across your
[connected tools](/getting-started/connecting-tools). It observes what happens at each step and
adjusts — if something doesn't work, it re-plans rather than blindly retrying. Outputs are grounded
in the task's actual context and sources, not guessed.

## Rilo learns as it goes

Rilo [remembers your organization's preferences, context, and what worked](/working-with-rilo/memory-and-learning)
and applies that to later tasks. The same task tends to get faster and more aligned the more Rilo
does it. This memory is shared across your organization and across every channel you use to reach
Rilo.

## You stay in control

* Rilo works with **least privilege** — standard user-level access through secure connections, not
  broad admin rights. See [Security & Privacy](/security/overview).
* Some requests are **out of bounds on purpose** — Rilo won't make account, billing, or security
  changes, and tells you where to go instead. See
  [What Rilo Can't Do](/working-with-rilo/what-rilo-cant-do).
* Everything is **partitioned by organization** — your data, memory, and connected tools are never
  shared across organizations.

## Where to go next

* [Quickstart](/getting-started/quickstart) — get going in a few minutes.
* [Connecting Tools](/getting-started/connecting-tools) — give Rilo access to your tools.
* [Writing Requests](/working-with-rilo/writing-requests) — get better results from every request.