> ## Documentation Index
> Fetch the complete documentation index at: https://docs.riloworks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Reach Rilo

> Rilo works where you already work — Slack, Discord, email, and the web workspace. Message it like a teammate; no new app to learn.

Rilo is a managed service you talk to in plain language, in the tools you already use. There is no
separate app to install or dashboard to learn. You reach Rilo through four channels — **Slack**,
**Discord**, **email**, and the **web workspace** — and you interact with it the same way in each:
describe what you want, and Rilo plans the work, does it across your connected tools, and reports
back.

## Slack

Slack is the most common way teams work with Rilo.

* **Direct message:** open a DM with the Rilo app and send your request.
* **Mention in a channel:** type `@Rilo` followed by your request in any channel Rilo is in.
* **Invite Rilo to a channel:** use `/invite @Rilo` to add Rilo to a channel, then mention it there.

Rilo replies **in a thread** on your message. Threaded replies are intentional: each task gets its
own thread, so you can run several requests at once without the responses colliding in the main
channel. Follow-ups on a task stay in that task's thread.

## Discord

Rilo works in Discord servers (guilds) your organization has connected. Once your server is set up,
you reach Rilo the same way you would a teammate:

* **Mention Rilo in a channel:** `@Rilo` followed by your request, in any channel the bot is in.
* **Direct message:** DM the Rilo bot directly.

Rilo reads your message and replies in the conversation.

## Email

Every organization gets a dedicated Rilo email address in the form
`rilo@<your-company>.mail.riloworks.com`. Email Rilo the way you would delegate to a colleague:
send a request (and any attachments or forwarded context), and Rilo replies in the same thread when
the work is done. This is also how many third-party tools reach Rilo — for example, when you invite
Rilo to a tool, the invitation goes to this address.

## Web workspace

Inside the Rilo customer portal, every workspace has a built-in chat. You can talk to Rilo there
directly — ask a question, kick off a task, or have Rilo build out the workspace itself. Messages
you send from a workspace are treated as work for Rilo to pick up. See
[Workspaces](/working-with-rilo/workspaces) for what you can do with the workspace surface.

## The same Rilo everywhere

Whichever channel you use, it's the same Rilo, working for the same organization, with the same
[memory](/working-with-rilo/memory-and-learning) and the same
[connected tools](/getting-started/connecting-tools). What Rilo learns from a task in Slack is
available when you email it later. Pick whichever channel fits the moment.