> ## Documentation Index
> Fetch the complete documentation index at: https://docs.riloworks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Rilo Can't Do

> Rilo handles knowledge work, not your account. It won't make billing, payment, or account-security changes — it points you to the right place instead.

Rilo is built to do knowledge work across your connected tools. A few kinds of requests sit
outside that boundary on purpose — anything that changes your Rilo **account, billing, or
security**. For those, Rilo doesn't attempt the action and doesn't pretend it did; it directs
you to the right place.

## Rilo escalates account, billing, and security actions

Rilo will **not perform** the following actions. If you ask for one, Rilo responds right away
with a pointer to [support@riloworks.com](mailto:support@riloworks.com) (or your customer portal)
instead of attempting it:

* **Billing** — resolving billing issues
* **Payments** — making or changing payments
* **Refunds** — issuing refunds
* **Subscription or plan changes** — changing what you pay for
* **Account security** — security settings or incidents on your account
* **Credentials** — resetting or changing passwords, keys, or logins
* **Admin access** — granting, changing, or escalating account access

When Rilo escalates, it tells you why and where to go — it never silently drops the request or
claims it completed something it can't do.

## Rilo gates the action, not the topic

The boundary is about the **action you're asking Rilo to take**, not the subject you mention.
Asking Rilo to **read, summarize, draft about, or analyze** billing, accounts, or security
information is ordinary knowledge work and Rilo will do it. Asking Rilo to **change** your
account, billing, or security is what gets escalated.

| Request                                                | What Rilo does                                                                                                       |
| ------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------- |
| "Summarize our invoices from last quarter."            | Completes it — reading and summarizing is information work.                                                          |
| "Summarize the payment terms in this vendor contract." | Completes it — reading and summarizing is information work.                                                          |
| "Find the invoice for order 1182."                     | Completes it — searching your tools is fine.                                                                         |
| "Change our billing details."                          | Escalates to [support@riloworks.com](mailto:support@riloworks.com) — Rilo doesn't make billing or plan changes.      |
| "Refund this customer."                                | Escalates to [support@riloworks.com](mailto:support@riloworks.com) — Rilo doesn't process refunds.                   |
| "Reset my password." / "Add this person as an admin."  | Escalates to [support@riloworks.com](mailto:support@riloworks.com) — Rilo doesn't change account security or access. |

## Why this boundary exists

Account, billing, and security changes are high-stakes and often require a human or an
authenticated action you should take yourself. Keeping Rilo out of them protects your account
and keeps Rilo focused on what it's good at — the work. For anything in the list above, contact
[support@riloworks.com](mailto:support@riloworks.com) or use your customer portal.