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Rilo accesses tools through browser automation — the same way a person would. To do that, it needs an account in each tool you want it to use. This page covers how to set that up.

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Slack

Slack is the primary way to communicate with Rilo. An admin from your organization installs the Rilo Slack app from the customer portal, then authorizes it for your workspace. Once installed, invite Rilo to any channel where you want to assign tasks: 
/invite @Rilo
Rilo only reads messages in channels where it has been explicitly invited. It does not have access to other channels.

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Email

Your organization is assigned a dedicated Rilo email address: 
rilo@<your-company>.mail.riloworks.com
No additional setup is needed — email is ready to use as soon as your account is created. Send tasks to this address and Rilo will reply in the same thread.

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Browser-Based Tools

For tools Rilo accesses via browser, you’ll need to give Rilo an account. There are three ways to do this depending on the tool:
Best for: Tools that support email invites — Slack workspaces, GitHub organizations, most SaaS tools.
  1. From the tool’s admin settings, send an invite to Rilo’s email address: rilo@<your-company>.mail.riloworks.com
  2. Rilo receives the invite, accepts it, and registers into your workspace
  3. No credentials need to be shared — Rilo manages its own account
This is the simplest path and works for most team-based tools.
Best for: Tools where you need to create an account before invites are available, or where you want direct control over the account.
  1. Create an account in the tool using Rilo’s email: rilo@<your-company>.mail.riloworks.com
  2. Go to the Credentials section in your customer portal
  3. Select the tool and fill in the required fields (username/password, API key, etc.)
  4. Credentials are encrypted on submission — Rilo’s team never sees the plaintext values
Never share credentials via Slack or email. Always use the secure credential portal.
Best for: Platforms where account creation and org membership are separate steps — GitHub, for example.
  1. Rilo self-registers an account using your organization’s Rilo email address
  2. You invite that account into your organization from the tool’s admin settings
  3. Rilo’s account is then available for tasks within your org context

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What’s Next

Integrations

See which tools Rilo has validated workflows for.

Writing Good Requests

How to describe tasks so Rilo delivers what you need.