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Rilo is a managed service you talk to in plain language, in the tools you already use. There is no separate app to install or dashboard to learn. You reach Rilo through four channels — Slack, Discord, email, and the web workspace — and you interact with it the same way in each: describe what you want, and Rilo plans the work, does it across your connected tools, and reports back.

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Slack

Slack is the most common way teams work with Rilo.
  • Direct message: open a DM with the Rilo app and send your request.
  • Mention in a channel: type @Rilo followed by your request in any channel Rilo is in.
  • Invite Rilo to a channel: use /invite @Rilo to add Rilo to a channel, then mention it there.
Rilo replies in a thread on your message. Threaded replies are intentional: each task gets its own thread, so you can run several requests at once without the responses colliding in the main channel. Follow-ups on a task stay in that task’s thread.

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Discord

Rilo works in Discord servers (guilds) your organization has connected. Once your server is set up, you reach Rilo the same way you would a teammate:
  • Mention Rilo in a channel: @Rilo followed by your request, in any channel the bot is in.
  • Direct message: DM the Rilo bot directly.
Rilo reads your message and replies in the conversation.

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Email

Every organization gets a dedicated Rilo email address in the form rilo@<your-company>.mail.riloworks.com. Email Rilo the way you would delegate to a colleague: send a request (and any attachments or forwarded context), and Rilo replies in the same thread when the work is done. This is also how many third-party tools reach Rilo — for example, when you invite Rilo to a tool, the invitation goes to this address.

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Web workspace

Inside the Rilo customer portal, every workspace has a built-in chat. You can talk to Rilo there directly — ask a question, kick off a task, or have Rilo build out the workspace itself. Messages you send from a workspace are treated as work for Rilo to pick up. See Workspaces for what you can do with the workspace surface.

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The same Rilo everywhere

Whichever channel you use, it’s the same Rilo, working for the same organization, with the same memory and the same connected tools. What Rilo learns from a task in Slack is available when you email it later. Pick whichever channel fits the moment.